Returns, Refunds & Order Policy

At The Flower Shop at Thiessen’s, we take pride in creating beautiful, fresh floral arrangements and carefully selecting the gifts available in our shop. We want you to be happy with your purchase! Please review our return and refund policy below.

Fresh Flowers & Floral Arrangements

Because fresh flowers are perishable and each arrangement is made specifically for your order, all fresh flower and floral arrangement sales are final.

We stand behind the quality of our flowers. If there is an issue with the condition of your arrangement when it is received, please contact us within **24 hours of delivery or pickup**. We may ask for a photo of the arrangement so we can better understand the concern.

Depending on the circumstances, we will be happy to work with you to provide an appropriate replacement, store credit or refund.

Please note that flowers are natural products, and variations in colour, size and appearance are normal.

Substitutions

Flower availability changes throughout the year and some varieties, colours, containers or decorative elements shown online may not always be available.

When necessary, we may make substitutions of equal or greater value while maintaining the overall style, colour palette and feel of the arrangement as closely as possible.

Giftware & Non-Perishable Items

Unused giftware and non-perishable merchandise may be returned in store within 14 days of purchase or delivery with proof of purchase. There is no cost to return eligible items in store.

Items must be unused, in their original condition and, where applicable, in their original packaging.

Sale or clearance merchandise, personalized or custom items and gift cards are final sale.

Order Changes & Cancellations

Need to make a change? Please contact us as soon as possible.

Orders may be changed or cancelled up to **24 hours before the scheduled delivery or pickup date**. Once an arrangement has been prepared or an order has been sent out for delivery, we are unable to guarantee changes, cancellations or refunds.

Custom and special-order products may not be eligible for cancellation once materials have been ordered or preparation has begun.

Delivery

Please double-check the recipient’s name, address and contact information when placing your order.

If we are unable to complete a delivery because an incorrect or incomplete address was provided, or because the recipient is unavailable, an additional delivery fee may apply for another delivery attempt.

When appropriate, our delivery driver may leave the arrangement in a safe location at the delivery address. During extreme heat, cold or other weather conditions, flowers may not be left outside if doing so could affect their quality.

Questions or Concerns?

We want every order from The Flower Shop at Thiessen’s to be a beautiful one. If you have a concern about your flowers, gift or delivery, please contact us and we’ll be happy to help.